Microsoft Dynamics 365 Customer Service

Deliver faster, smarter support with AI-powered insights and a 360° view of every customer.

Bring together all customer interactions—including email, chat, phone, and social channels into one centralized system, allowing support teams to track issues, respond quickly and resolve cases more effectively.

By integrating seamlessly with the Microsoft ecosystem, Dynamics Customer Service enables teams to collaborate more effectively, streamline workflows, and deliver consistent, high-quality support across every customer touchpoint.

Case Management

Create, track, and manage customer cases from start to resolution. Support agents can prioritize issues, assign cases to the right team members, and monitor progress through a centralized dashboard.

Omnichannel Customer Support

Communicate with customers through multiple channels such as email, live chat, phone, and messaging platforms. All conversations are recorded in one system, giving agents a complete view of customer history.

AI-Powered Assistance

Artificial intelligence helps agents work more efficiently by suggesting responses, routing cases automatically and analyzing customer sentiment to improve service quality.

A Partner You Can Rely On

We go beyond delivering technology – we’re a trusted partner invested in your long-term success. Our focus isn’t just on software; it’s on providing strategic guidance and reliable support so your business runs smoothly, and you can stay focused on what matters most – your people, your customers, and your vision for the future.

We provide solutions that enable you to stay ahead of the competition and become the preferred choice for your customers.

Proven Expertise and Commitment to Innovation

Demonstrated Outcomes and Reliable Assistance

We have clients in

Countries

Work with over

Clients

Successfully completed

Projects

We have more than

Experts

A Simple Path to Success

1. Schedule a Free Consultation

Discuss your goals and find the right solution for your business.

2. Explore & Test the Tools

Experiment with prebuilt templates and low-code solutions to see how they fit your business needs.

3. Implement & Scale

Start with a pilot project, integrate Power Platform with your existing systems, and refine workflows. Once successful, look to scale.

Hear what our clients have to say about working with us.

We had another great call with Admiral today, and they showed impressive expertise regarding accounting set-ups. Responsiveness from Business Central third parties can be a challenge but with in-house experts, Admiral makes it much easier, and they are great to work with.

Admiral has been our business partner for over 10 years. The migration from our legacy system to Dynamics 365 Business Central was pretty challenging and fraught with issues due to our operational complexities and Microsoft rigidity, but Admiral was supportive, responsive, and a real advocate for our company with Microsoft. In addition to supporting our Business Central environment and good heartedly training our staff, they have been instrumental in developing our Power BI reports so that our salespeople are able to view key data elements in real time. The “Admirables” (as we call them ) are good people and a wonderful team to work with!

We have been using Admiral’s IT service for over five years and have been extremely pleased with their support. Admiral’s technicians are highly skilled, responsive and professional. We have employees throughout the United States and worldwide and Admiral has been able to resolve any technical issues regardless of location. I would highly recommend Admiral’s IT services to any company.

Frequently Asked Questions

What is Microsoft Power Platform?

Microsoft Power Platform is a low-code suite that enables users to build apps, automate workflows, analyze data, and create AI-powered solutions to drive digital transformation.

What are the core components of Power Platform?

Power Platform includes Power Apps, Power Automate, Power BI, Power Pages, Power Virtual Agents, Microsoft Copilot Studio, and AI Builder.

How does Power Platform integrate with other Microsoft products?

Power Platform integrates natively with Microsoft 365, Dynamics 365, Azure, and Microsoft Dataverse, enabling seamless data sharing, automation, and collaboration across the Microsoft ecosystem.

Is Power Platform secure for business use?

Yes, Power Platform is built on Microsoft’s secure cloud, offering role-based access, data encryption, compliance with global standards, and centralized governance.

We Take Care of the Details So You Can Focus on Success

At Admiral Consulting Group, we don’t just provide software—we offer personalized support, expert guidance, and the reassurance that you’re never alone in managing your business technology.

You Deserve a Partner Who Cares

At Admiral Consulting Group, we are driven by a passion for your success. Our tailored solutions and steadfast support empower your business to navigate complexities and achieve measurable success.

With Admiral, you gain a strategic partner dedicated to helping you stay ahead of the competition and become the preferred choice for your customers. Together, we can grow and thrive.