Expert Managed IT Services & Support

The essence of managed IT services lies in their proactive nature. By outsourcing IT tasks to an MSP, businesses can enjoy the benefits of continuous system oversight. This includes regular maintenance and preemptive support geared towards maintaining system integrity and operational efficiency. In contrast, traditional IT support typically operates on a reactive basis, dealing with problems only when they disrupt business operations. Managed IT services offer a more strategic and efficient method of managing IT needs.

Managed IT services represent a shift from the conventional IT support model. Unlike the traditional 'break/fix' method, which waits for issues to arise before addressing them, managed services are designed to be proactive. A Managed Service Provider (MSP) monitors and maintains IT systems to ensure optimal performance and heightened security. This forward-thinking approach streamlines technological processes and aims to identify and resolve minor issues before they become major disruptions.

Managed services completely outsource IT functions, providing businesses with comprehensive IT management. In contrast, co-managed services adopt a partnership model, where the provider collaborates with the client's internal IT team. This shared approach allows for a division of responsibilities and enhanced flexibility, catering to the specific needs and capabilities of the business. At Admiral, we offer both services.

Managed IT support is advantageous for businesses of all sizes, prioritizing proactive IT management, robust cybersecurity, and scalable, cost-effective solutions. It's particularly suitable for:

• Start-ups seeking to establish a solid IT foundation without the overhead of a full-time IT department.
• Mid-sized companies requiring advanced IT support to match their growth.
• Large enterprises looking for comprehensive, tailored IT solutions to maintain and enhance their operational efficiency and cybersecurity posture.

Managed IT services offer a strategic approach, ensuring that IT systems are supported and optimized for peak performance and security. This model provides a more predictable cost structure and aligns the service provider's success with the client's uninterrupted operations and satisfaction.

Our managed IT services are offered through a subscription model, where businesses pay a set monthly fee. This fee is calculated based on the range of services provided, the scale of the managed IT infrastructure, and the degree of customization needed for the business. It's important for companies to meticulously examine the services included in these flat-rate packages, as the offerings can differ significantly from one IT provider to another. This careful review ensures that businesses receive the precise services they need without any unexpected gaps in support.

Managed services enhance cost-effectiveness and operational efficiency by reducing the need for on-site IT infrastructure upkeep and providing access to outsourced expertise, eliminating the necessity for in-house full-time specialists. This model offers the advantage of fixed monthly expenses, simplifying budget planning. It also allows for scalable solutions tailored to evolving business needs and minimizes downtime through proactive system monitoring and maintenance.

The response time for IT issues with managed services can vary, but Admiral typically strives for a quick resolution. Minor issues may be addressed within minutes, while more complex problems could take a few hours. Our managed IT services agreements include guaranteed response times as part of our service level agreements (SLAs) to ensure prompt support.

Remote Monitoring and Management (RMM) tools are essential to maintain vigilant oversight of IT systems around the clock. These tools actively monitor system performance, preemptively identify potential issues, and enable us to address concerns remotely. This proactive stance is crucial in minimizing downtime, as it helps prevent minor problems from escalating into significant disruptions.