So many organizations look forward to ERP implementation as the final step in a long process designed to boost cooperation, compliance, business process efficiency, and customer service. But like all major upgrades, there’s going to be an adjustment period as users begin to navigate.
Consider, too, that stakeholders are often focused on getting their client live as quickly as possible, and that expediency might not translate into optimal business performance. Given implementation is a full-time job with critical competencies, it further demands a near full-time commitment from the C-suite and functional leaders who are balancing implementation with demanding jobs. So what can you do if you’re facing more than a handful of post-implementation hurdles?
The first logical step is preemptive planning. From the outset, think of ERP implementation as an opportunity to embrace best practices while innovating to improve your current system as opposed to replicating an old system into a new one. Next, put proper securities in place to safeguard your organization from “lift and shift” and to avoid resistance to best practices. Additional factors that could lead to system ineffectiveness include a lack of vision, inadequate design or cleansing of master data, deviations from critical requirements, or insufficient testing of new processes, workflows, and integrations.
But short of this, there are foolproof ways to rescue your ERP project post-implementation. To do so, we recommend conducting an ERP healthcheck to pinpoint inefficiencies introduced by the ERP system. A healthcheck is a great step for organizations struggling to produce or access meaningful reports and information in a timely manner. It’s also advisable for organizations that have a growing number of frustrated stakeholders or individuals who no longer trust the information and data provided. You’ll also want a healthcheck if you’re unable to perform closing processes in a timely manner, if you remain dependent on solutions such as Microsoft Excel to process information outside of the system, or if you need those solutions to fix transactions after the fact.
If you’ve experienced any of these issues, consider working with an ERP agnostic, non-biased, third-party management and technology company able to offer a complementary ERP healthcheck.
Here’s a link to another blog on a related topic: Failed vs Sucessful ERP Implementation.
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