In preparing your organization for a software initiative, it is important to familiarize yourself with the common pitfalls felt by companies that have been down this road before you. This series of blogs has explored critical tips to help start your ERP implementation off on the right foot.
The theme of this blog is personnel. The following tips help to ensure that you work with your people to guarantee preparedness by keeping them informed and involved at every phase.
Present the ERP system as a solution to a problem.
This is perhaps the most important aspect of any successful ERP implementation. An ERP system may be presented as a solution to a problem or as a problem in itself. Positioning your new ERP software as the solution to organizational and departmental problems increases the likelihood of acceptance, adoption and overall support.
When considering how the ERP software is poised to address current pains, make room for prioritization to account for additional needs. If the initial ERP software fails to address an item on a particular user’s wish list, explore (during the preparation stage) the option of a module or application to be added on in future improvements. By the beginning of the new implementation, users should have clear expectations as to what they will get out of an ERP system and how the new system represents the ultimate solution to their current problems.
Appoint in-house power users for cross-training efforts.
Education and cross-training are the most effective tools to ensure that newly developed processes and systems are enforced and utilized. Throughout any software implementation, high-level champions are as important as front-line ones. Talking to groups using the software and assigning users to front-line roles encourages engagement and builds pride. Plus, having a power user on site who knows the software’s capabilities makes training and education more immediate, promoting smoother and increased user adoption. Ongoing training and support also helps to ensure that users never fall back on old processes.
Put the necessary knowledge in the hands of your people. Eliminate intimidation by empowering them to play a prominent role in the success of your ERP implementation.
Now that you’ve read this series of posts, you understand that these tips are your anchor to a successful implementation. They are guiding principles to use at the outset and throughout your software initiative. Stay tuned for more posts to help you truly achieve operational excellence.